Stress the importance to your customers of keeping their computers free of malware and viruses. Use of software to prevent compromised accounts.ĭetermine the next step now that you've been Hijacked. Use your server’s built in functionality to help reduce the mayhem. We have identified the following approach:Įducate your Customer about keeping the computer clean of malware or viruses.Įducate your Customer on strong and secure passwords. There are several ways in which one can approach this problem. The good news is it gives you a reason to communicate with your customers though a newsletter or an update. As we all know, it is impossible to control what your customers will do, but it is a good idea to start to educate them about this problem. We have found 9 out of 10 times it is NOT your server that has been compromised, but rather your customer’s computer that is the security breach. Still in a panic, you wonder how to stop the immediate damage, how that could have happened? What you could have done to prevent this? That is what we are going to explain in this article. You check your mail logs and see that one or more of the email accounts that you host has been compromised and is sending out massive amounts of spam messages. You start to panic while researching the cause only to further discover your mail server IP is on several real-time blacklists.
All of a sudden you start to receive several complaints from your customers that their email is being bounced when trying to send to certain domains or that they are receiving bounces from messages that they never sent out.
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